Understanding the Basics of Stocks and Shares Individual Savings Accounts

Individual Savings Accounts (ISAs) are a very popular means of saving and investing money in the United Kingdom. In fact, thousands and thousands of UK citizens over the age of eighteen make hundreds of dollars off their ISA accounts each year.

The primary reason that ISA accounts are so very effective at earning money is that they are all but tax-free. Basically, any money earned from interest or investments from the accounts is not taxed at the end of a tax year.

While cash ISAs are basically just savings accounts that are tax-free, stocks and shares ISAs, the type focused upon here, are more along the lines of an investment that is tax-efficient. A stocks and shares ISA gives you the opportunity to invest your money in different areas, such as open-ended investment companies (OEICs), unit trusts, government bonds, and corporate bonds, with the highest level of tax efficiency possible.

If you are interested in investing in a stocks and shares ISA, there are several things that you must first know. Below is a discussion on the basics of these ISA accounts. Thoroughly understanding these basics will allow you to effectively begin looking at the very best ISAs for you.

Risk of Stocks and Shares ISAs

Before moving on to the complexities of stocks and shares ISAs, it is important to point out their primary difference from cash ISAs: risk.

Simply put, stocks and shares ISAs are much riskier than their cash counterparts. This is largely because investments, unlike set interest rates, can go either up or down. If you don’t make a solid investment, you might lose money rather than gain money. However risky stocks and shares ISAs may be the potential for a high payoff is by and far greater than with a cash ISA.

How Much Can You Invest?

One of the first questions that many people have regarding stocks and shares ISAs is how much you can invest.

You are allowed to invest up to £11,520 per tax year in ISAs in general. This is between both the stocks and shares version and the cash version. You may decide to invest this all in a stocks and shares ISA or split the allowance up between the two, putting up to half of it into a cash ISA.

Many people decide to split their allowance straight down the middle. They do this by investing £5,760 in a cash ISA and the other £5,760 in a stocks and shares ISA. This method of saving/investing has the benefit of being both safe and rewarding.

What Are the Tax Benefits of a Stocks and Shares ISA?

The best ISAs have solid tax benefits. In fact, these tax advantages are one of the main reasons to invest in a stocks and shares ISA in the first place.

It is important to point out that using your ISA for a share-based investment, like an OEIC, will most likely only give you a tax break if you actually make money from the investments. In other words, an ISA will benefit you if you would normally be required to pay capital gains taxes on the investments.

With a stocks and shares ISA, you have an allowance of £10,900 for capital gains. Make less than this off of an ISA investment and you won’t have to pay any taxes on it at all.

Investing in investments with dividends is a different story. Normally, dividends investments in the United Kingdom require you to pay a 32.5pc tax per year (or 37.5pc for additional rate taxpayers). Invest in dividends through an ISA and you will only have to pay 10% on these dividends.

Are There Any Related Charges?

It is essential to note that there are a handful of related charges when you invest in a stocks and shares ISA.

Chief among these is commission that is used to pay financial advisors. This commission, however, has been banned in many cases. ISA charges might also include fees to cover admin costs and fees to make payments to fund managers. Simply put, charges for ISA accounts vary depending on your individual investments, just like they would for an investment outside of an ISA.

There is simply no denying that investing in an Individual Savings Account, whether a stocks and shares ISA or a cash ISA, is an excellent way to earn back additional money.

Before making any moves, it is essential that you understand the nature of the account you wish to put your hard-earned money into. The information regarding stocks and shares ISAs discussed above will help you find the best ISAs possible and will ensure that your money is used as effectively as possible.

3 Ways to Ensure That You Maximise Your Cash ISA Allowance for Greater Savings Potential

Trying to figure out how to maximise your cash ISA (Individual Saving Account) allowance should take place at the beginning of the year, rather than waiting until the last minute. This is particularly true for individuals who do not have easily accessible lump sums of cash at their disposal at any given time. If you want to get the most out of this type of savings strategy, then you need to learn how to optimise the opportunities it provides.

As you know, your cash ISA allowance is regulated by certain rules that specify exactly how much you can put into this type of savings account over the course of a single year. As long as you follow these guidelines and the suggestions included here, you should be able to maximise your profits quite nicely.

Maximise Your Full Cash ISA Allowance Each Year

Perhaps the most important reason to maximise on the amount of money that you contribute each year is the fact that you’ll end up with more money at the end of the tax year. It’s only logical that the more you put into it, the larger the sum of cash you accumulate will be.

One of the other reasons that you should try to put in the full tax allowance is that you don’t have to worry about paying taxes on your contributions. Unlike a regular savings account, all of the interest that you earn is tax-free, so you get to keep all of it. Again, the more you put into it, the greater your savings will be.

Since your returns are tax-free, it makes sense to put in as much as you can afford up to your full limit. For tax year 2013/2014, UK investors can place as much as £5,760 into their accounts. Of course, the amount for a junior account is less, and it is valued at £3,720. You should always use your full cash ISA allowance because you can’t rollover any unused amounts to the next year’s account. Take advantage of full tax allowance by putting in whatever you can afford whenever you can.

You should make sure that you get your money to work for you by putting it in as early in the year as possible. The earlier that you deposit your money, the sooner it will begin earning interest for you. If you wait until two months before the end of the tax year, your money is only going to earn interest during those two months. However, if you put it into the account during the first month, your money will earn interest for the full twelve months. If you are looking to earn money, then it only makes good sense to start as early as you can.

Start Now and Watch Your Money Grow

If you haven’t yet started to save by opening a cash ISA, it isn’t too late. You can begin whenever you like, but the sooner you start, the better your chances are to realise your full allowance. Plus, you don’t need to have access to a lot of money when you first begin to save. In fact, it is easy to get started, since you can open an account with a single pound. Yes, just one pound will provide access to an ISA of your own. So, if you start now with one pound and continue to deposit additional sums of cash, you will be able to watch your money grow now instead of waiting to accumulate a large sum to open up an account.

Top Off Regularly and Reach Your Full Cash Allowance Sooner

If you haven’t already been doing so, it is important to top off your cash ISA regularly if you want to have hopes of maximizing on your allowance. You should simply develop a regular habit of putting money into the account as regularly as you can. Don’t set your goal too high or you will experience disappointment far too often. Instead, create small, realistic goals that can help you to reach your larger goal of putting in the full allowable amount of £5,760 for 2013/2014.

If you are having difficulty getting yourself to make regular deposits to top off your account, why not consider setting up a standing order from your regular account? You simply select the amount that you want to transfer from your regular account to your cash ISA account and set it up so that the transfer repeats itself every month.

Google Dialogflow and Chatbots: The Royal AI Couple

You see, when a bot falls in love with a conversation processing genius, the yields for businesses are limitless.

Getting to know Dialogflow and how it works helps us understand its brilliance.

Dialogflow is a cross-platform human language processing platform that makes a conversational user interface on apps, telephony, and digital channels advanced and efficient.

Its ability to process multiple inputs – text or audio – makes it possible to respond to users through text or speech.

A business can use Dialogflow to create messaging bots on platforms like WhatsApp Business, Website, Facebook Messenger, Google Assistant, Alexa Voice Services (AVS), Slack, and several other messaging integrations.

There are two types of Dialogflow with different fit purposes – Dialogflow CX and Dialogflow ES. ES is the standard for conversational AI, used by more than a million developers, big enterprises & Fortune 500 companies; while CX is a new update from Google with the following differentiating features;

It has a visual flow builder.
It lets you define rules for how your bot behaves.
For large teams working on big projects, it allows multiple designers to work at the same time.
If you are looking to build a world-class intent-Based Conversational chatbot with an automated set of basic Chatbase analytics, Dialogflow ES is what your business needs.

With 20+ languages, your business can engage with more audiences by building multilingual agents with global reach.

Here’s a customer success story.

What are Chatbots?
A Chatbot is an AI-human that saves your business the stress of providing quick answers to queries every hour of the day while ensuring that your brand develops an affinity with your customers.

If you have tried to reach a business at periods beyond working hours through social media platforms, webchat, WhatsApp messenger, then you have probably interacted with a chatbot.

Businesses use chatbots to provide answers to frequently asked questions and ensure that they stay in touch with customers.

The idea of having a Chatbot is always exciting; however, it is crucial to ensure that the AI-driven application is laced with the right Natural Language Processing agent and hooked to the proper database for efficient functionality.

A great Chatbot helps streamline B2C interaction and enhance efficiency in resolving customer requests, improving customer experience, and minimizing operational costs.

Why do businesses need chatbots?
In a world driven by the need to interact with customers across any platform, timely response, and excellent customer service, it isn’t farfetched to realize the necessity of Chatbots.

In various industries, Chatbots create desirable Customer experiences for contact centers, increasing the efficiency of dealing with requests, reducing call traffic to your agents, and providing almost instant query solutions through self-service.

Chatbot integrates on popular messenger applications with billions of people; reaching customers is like walking on the beach on a warm summer day.

A customer with a service or product issue can, without stress, interact with your business and get recommendations for possible fixes within seconds. That’s an incredible level of efficiency.

Customer engagement and service delivery are faster, simpler, with better experiences for users.

In the e-commerce sector, Chatbots simplify shopping and payment processes by providing quick information, search results, payment options, and tips that enhance customers’ shopping experiences.

Chatbots can suggest useful products or services to customers based on their interaction with a business. This could be finding the right clothing, deals, or workout tips.

With tailored recommendations, brands are likely to increase engagement and revenue through suggestive selling.

In 2020, having 24/7 customer support is no longer considered a stand out feature of a company; it’s more of an essential requirement for customer satisfaction. This is where Chatbots make an excellent case for any business to have.

Enhancing Chatbots with Google Dialogflow
So, you have decided to build your business a Chatbot. First, you need to define the problem that you want to solve with your bot. This could be to take restaurant orders, schedule appointments, offer advisory services, book trips, respond to queries, provide product information, or several other applications.

Connect your Chatbot to a rich source of information for a broad range of responses.

For instance, you would be better off hooking up your chatbot to your website’s FAQs or articles section. This way, your chatbot can easily pull information in response to customer queries.

Linking your Chabot to an information arsenal about your product or service is an excellent step towards delivering a desirable customer experience. However, more crucial is ensuring that you have a brilliant natural language processor as the bedrock.

When a user sends a query to your agent (Chatbot), Dialogflow recognizes the intent and extracts prebuilt entities such as time, date, and numbers.

You can train your agent to identify more than the predefined entities such as email addresses or website links.

The intent is the expectant result of a user when a query is made. As a natural human language, it is presented in non-uniform expression depending on individuals.

For example, the intent of a user could be to determine the working hours of a business. This can be in different expressions;

“What time do you open”?

“What time does your store open”?

“Are you open on the weekends”?

“Can I come around on Saturday”?

Dialogflow processes these queries, groups them into similar intent to provide the best-fit response through your chatbot interface.

Dialogflow Knowledge Connectors allows you to bulk-add user expressions data to your agent, including FAQs and knowledge-based articles for enhanced accurate answers.

Knowledge Connectors use some of the same technologies used by Google Search and the Google Assistant to extract the right answers from the data source provided.

Dialogflow intelligently matches a user’s expression to an intent to provide accurate and straightforward responses.

More so, you can expand your conversational interface to recognize voice interactions and generate a voice response. The integrated analytics dashboard gives you insight into everyday interactions so that you can optimize your chatbot to better identify and respond to user intents.

Google Dialogflow and Chatbots: What’s next?
Google Dialogflow and Chatbots have come to stay and will only improve to enhance businesses’ contact centers.

Most businesses decide to build a Chatbot without ticking the necessary boxes to ensure that the process runs seamlessly to provide the best customer engagement and experience.

Google Dialogflow is fully integrated and functional with Call Center Studio’s call center software, offering a smooth and desired customer experience to users.

If you still have questions and need clarification on delivering brilliant customer engagement with Google Dialogflow and Chatbots, book a quick call with Charlie.