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Google Dialogflow and Chatbots: The Royal AI Couple

You see, when a bot falls in love with a conversation processing genius, the yields for businesses are limitless.

Getting to know Dialogflow and how it works helps us understand its brilliance.

Dialogflow is a cross-platform human language processing platform that makes a conversational user interface on apps, telephony, and digital channels advanced and efficient.

Its ability to process multiple inputs – text or audio – makes it possible to respond to users through text or speech.

A business can use Dialogflow to create messaging bots on platforms like WhatsApp Business, Website, Facebook Messenger, Google Assistant, Alexa Voice Services (AVS), Slack, and several other messaging integrations.

There are two types of Dialogflow with different fit purposes – Dialogflow CX and Dialogflow ES. ES is the standard for conversational AI, used by more than a million developers, big enterprises & Fortune 500 companies; while CX is a new update from Google with the following differentiating features;

It has a visual flow builder.
It lets you define rules for how your bot behaves.
For large teams working on big projects, it allows multiple designers to work at the same time.
If you are looking to build a world-class intent-Based Conversational chatbot with an automated set of basic Chatbase analytics, Dialogflow ES is what your business needs.

With 20+ languages, your business can engage with more audiences by building multilingual agents with global reach.

Here’s a customer success story.

What are Chatbots?
A Chatbot is an AI-human that saves your business the stress of providing quick answers to queries every hour of the day while ensuring that your brand develops an affinity with your customers.

If you have tried to reach a business at periods beyond working hours through social media platforms, webchat, WhatsApp messenger, then you have probably interacted with a chatbot.

Businesses use chatbots to provide answers to frequently asked questions and ensure that they stay in touch with customers.

The idea of having a Chatbot is always exciting; however, it is crucial to ensure that the AI-driven application is laced with the right Natural Language Processing agent and hooked to the proper database for efficient functionality.

A great Chatbot helps streamline B2C interaction and enhance efficiency in resolving customer requests, improving customer experience, and minimizing operational costs.

Why do businesses need chatbots?
In a world driven by the need to interact with customers across any platform, timely response, and excellent customer service, it isn’t farfetched to realize the necessity of Chatbots.

In various industries, Chatbots create desirable Customer experiences for contact centers, increasing the efficiency of dealing with requests, reducing call traffic to your agents, and providing almost instant query solutions through self-service.

Chatbot integrates on popular messenger applications with billions of people; reaching customers is like walking on the beach on a warm summer day.

A customer with a service or product issue can, without stress, interact with your business and get recommendations for possible fixes within seconds. That’s an incredible level of efficiency.

Customer engagement and service delivery are faster, simpler, with better experiences for users.

In the e-commerce sector, Chatbots simplify shopping and payment processes by providing quick information, search results, payment options, and tips that enhance customers’ shopping experiences.

Chatbots can suggest useful products or services to customers based on their interaction with a business. This could be finding the right clothing, deals, or workout tips.

With tailored recommendations, brands are likely to increase engagement and revenue through suggestive selling.

In 2020, having 24/7 customer support is no longer considered a stand out feature of a company; it’s more of an essential requirement for customer satisfaction. This is where Chatbots make an excellent case for any business to have.

Enhancing Chatbots with Google Dialogflow
So, you have decided to build your business a Chatbot. First, you need to define the problem that you want to solve with your bot. This could be to take restaurant orders, schedule appointments, offer advisory services, book trips, respond to queries, provide product information, or several other applications.

Connect your Chatbot to a rich source of information for a broad range of responses.

For instance, you would be better off hooking up your chatbot to your website’s FAQs or articles section. This way, your chatbot can easily pull information in response to customer queries.

Linking your Chabot to an information arsenal about your product or service is an excellent step towards delivering a desirable customer experience. However, more crucial is ensuring that you have a brilliant natural language processor as the bedrock.

When a user sends a query to your agent (Chatbot), Dialogflow recognizes the intent and extracts prebuilt entities such as time, date, and numbers.

You can train your agent to identify more than the predefined entities such as email addresses or website links.

The intent is the expectant result of a user when a query is made. As a natural human language, it is presented in non-uniform expression depending on individuals.

For example, the intent of a user could be to determine the working hours of a business. This can be in different expressions;

“What time do you open”?

“What time does your store open”?

“Are you open on the weekends”?

“Can I come around on Saturday”?

Dialogflow processes these queries, groups them into similar intent to provide the best-fit response through your chatbot interface.

Dialogflow Knowledge Connectors allows you to bulk-add user expressions data to your agent, including FAQs and knowledge-based articles for enhanced accurate answers.

Knowledge Connectors use some of the same technologies used by Google Search and the Google Assistant to extract the right answers from the data source provided.

Dialogflow intelligently matches a user’s expression to an intent to provide accurate and straightforward responses.

More so, you can expand your conversational interface to recognize voice interactions and generate a voice response. The integrated analytics dashboard gives you insight into everyday interactions so that you can optimize your chatbot to better identify and respond to user intents.

Google Dialogflow and Chatbots: What’s next?
Google Dialogflow and Chatbots have come to stay and will only improve to enhance businesses’ contact centers.

Most businesses decide to build a Chatbot without ticking the necessary boxes to ensure that the process runs seamlessly to provide the best customer engagement and experience.

Google Dialogflow is fully integrated and functional with Call Center Studio’s call center software, offering a smooth and desired customer experience to users.

If you still have questions and need clarification on delivering brilliant customer engagement with Google Dialogflow and Chatbots, book a quick call with Charlie.

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What Brands Of Sunglasses Do Celebrities Prefer?

Sunglasses in Sri Lanka are a fashion standard, and anyone with any style knows how to complete a look with a pair of sunglasses. Sunglasses may even complete a simple outfit without trying too hard-they’re the first thing people notice, and the style of sunglasses you wear says a lot about the celebrity.

The range of sunglasses worn by celebrities is endless – from Taylor Swift’s flattering Ray Bans to Jamie Foxx’s infamous Privé Revaux’s, their main purpose is to obviously keep in line and be the next new trend of the season. What matters is the brand of sunglasses they wear to make the most fashionable statement in public.

Most people are guilty of purchasing sunglasses online in Sri Lanka that make them happy, particularly sunglasses, and Meghan Markle’s oversized Le Specs Air Heart Sunglasses have quickly become a best-seller in the sunglass market. Kate Middleton, however, is a Ray Ban Wayfarer classic, and always rocks with her usual summer dresses during the day.

Most celebrities stick to the traditional shape of sunglasses. The majority of celebs will be seen wearing aviators or wayfarer (square) sunglasses. Celebrities have often favoured the round or large shape. It’s rare to see a celebrity out during the day, or even at night, without a pair of sunglasses, regardless of style.

Sunglasses with embellishments are a fun way to stand out. With the addition of lovely diamante and floral accents, they may also be incredibly feminine. These sunglasses often come with a set of exquisite gems or florals around the top frame, which provides a sophisticated look to the outfit.

Moving into the summer vibes, white frames are looking incredibly popular among celebrities. Usually worn during the day time, these sunglasses are to depict formality, especially when celebrities head out for company meetings or formal functions.

What’s not to like in the fashion style of the Kardashians, with their geometric brow line eyeglasses? Kylie Jenner is swiftly creating a reputation for herself in the fashion industry because of her daring style choices and hairdos, but if there’s one thing you should steal from her this summer, it’s her eyewear. Brow line sunglasses are a fine choice for rounder face shapes, and add an additional element to your look.

Olivia Palermo has long been praised for her impeccable fashion sense, but it’s the way she accessorizes her looks and brings them together in an effortlessly stylish manner that truly distinguishes her as a style star. Olivia Palermo teaches us how to use mirrored sunglasses, which are one of the hottest trends for the summer.

If you have an oblong face, you’re in luck because big sunglasses look best on this face shape. Take a page from Nicole Richie’s look for ideas on how to wear her look. As long as you know how to look decent in them instead of bug-eyed, oversized sunglasses are the perfect deal for a fashionable day. Finding the right sunglass frames and lenses to match your style and face shape is essential, and this is exactly what most celebrities do.

The bold Fendi sunglasses are perfect for a celebrity-inspired style, worn often by Cara Delevingne and Mila Kunis. These unusual shades include contemporary cat eye frames that will give your everyday ensemble a star-studded look.

Last but not least, the ultra-exclusive Persol sunglasses have become a celebrity favorite, particularly among men. Lewis Hamilton and Zac Efron often make their presence known with this top-tiered eyewear, on the red carpet for a movie premiere or tournaments, which is not only used for style, but also as a means to prevent harsh sunlight rays.

While we can’t speak for your guilty pleasures, we do know that sunglasses can turn a simple outfit into a sophisticated statement. So, if you’re looking for some ideas, look at your favorite celebrities’ closets, where eyewear tends to reign supreme.

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3 Ways to Ensure That You Maximise Your Cash ISA Allowance for Greater Savings Potential

Trying to figure out how to maximise your cash ISA (Individual Saving Account) allowance should take place at the beginning of the year, rather than waiting until the last minute. This is particularly true for individuals who do not have easily accessible lump sums of cash at their disposal at any given time. If you want to get the most out of this type of savings strategy, then you need to learn how to optimise the opportunities it provides.

As you know, your cash ISA allowance is regulated by certain rules that specify exactly how much you can put into this type of savings account over the course of a single year. As long as you follow these guidelines and the suggestions included here, you should be able to maximise your profits quite nicely.

Maximise Your Full Cash ISA Allowance Each Year

Perhaps the most important reason to maximise on the amount of money that you contribute each year is the fact that you’ll end up with more money at the end of the tax year. It’s only logical that the more you put into it, the larger the sum of cash you accumulate will be.

One of the other reasons that you should try to put in the full tax allowance is that you don’t have to worry about paying taxes on your contributions. Unlike a regular savings account, all of the interest that you earn is tax-free, so you get to keep all of it. Again, the more you put into it, the greater your savings will be.

Since your returns are tax-free, it makes sense to put in as much as you can afford up to your full limit. For tax year 2013/2014, UK investors can place as much as £5,760 into their accounts. Of course, the amount for a junior account is less, and it is valued at £3,720. You should always use your full cash ISA allowance because you can’t rollover any unused amounts to the next year’s account. Take advantage of full tax allowance by putting in whatever you can afford whenever you can.

You should make sure that you get your money to work for you by putting it in as early in the year as possible. The earlier that you deposit your money, the sooner it will begin earning interest for you. If you wait until two months before the end of the tax year, your money is only going to earn interest during those two months. However, if you put it into the account during the first month, your money will earn interest for the full twelve months. If you are looking to earn money, then it only makes good sense to start as early as you can.

Start Now and Watch Your Money Grow

If you haven’t yet started to save by opening a cash ISA, it isn’t too late. You can begin whenever you like, but the sooner you start, the better your chances are to realise your full allowance. Plus, you don’t need to have access to a lot of money when you first begin to save. In fact, it is easy to get started, since you can open an account with a single pound. Yes, just one pound will provide access to an ISA of your own. So, if you start now with one pound and continue to deposit additional sums of cash, you will be able to watch your money grow now instead of waiting to accumulate a large sum to open up an account.

Top Off Regularly and Reach Your Full Cash Allowance Sooner

If you haven’t already been doing so, it is important to top off your cash ISA regularly if you want to have hopes of maximizing on your allowance. You should simply develop a regular habit of putting money into the account as regularly as you can. Don’t set your goal too high or you will experience disappointment far too often. Instead, create small, realistic goals that can help you to reach your larger goal of putting in the full allowable amount of £5,760 for 2013/2014.

If you are having difficulty getting yourself to make regular deposits to top off your account, why not consider setting up a standing order from your regular account? You simply select the amount that you want to transfer from your regular account to your cash ISA account and set it up so that the transfer repeats itself every month.

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